FAQs
1. What types of products do you sell?
We offer a curated selection of jewelry, pet products, beauty essentials, and home decor to help you express your style, pamper yourself, and create a cozy and inviting space.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once processed, you will receive an email with tracking information.
3. What are your shipping options?
We offer:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Free Standard Shipping on orders over $X
4. Do you ship internationally?
Currently, we only ship within [your shipping regions]. We are working on expanding our shipping options in the future!
5. Can I return or exchange my items?
We accept returns on unused, unworn items in their original packaging within 30 days of delivery. Due to hygiene and customization reasons, certain products—such as personal care items and custom jewelry—are non-returnable.
6. What should I do if I receive a damaged or defective item?
If your order arrives damaged or defective, email us at pdippold268@gmail.com with your order number and photos of the issue. We will offer a replacement or refund based on your preference.
7. How do I track my order?
Once your order has shipped, you will receive an email with tracking details so you can monitor its delivery.
8. Can I change my shipping address after placing an order?
If you need to update your shipping address, contact us at pdippold268@gmail.com as soon as possible. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed.
9. Do you offer gift cards?
Yes! We offer digital gift cards that make the perfect gift for any occasion.
10. How can I contact customer support?
You can reach our customer support team by emailing pdippold268@gmail.com. We’re happy to assist you with any questions or concerns!